Pictured: (LtoR) Carla Morphett, Karen Fox, Sue Bailey, Jenny Humphrey, Laura Tuddenham, and Laura Clay-Harris
FM Family Law are proud winners of the Norfolk & Norwich Law Society Excellence in Individual Client Services Award 2021 which was awarded at the Annual Dinner on 15 October. This category recognises exceptional individuals, teams or firms working with individual clients who have gone above and beyond to impact their firm and clients.
FM Family Law are passionate about the work we do – we understand that family matters. We are therefore delighted that our incredible team has received recognition for its exceptional level of service to clients as well as the firm being recognised for providing an outstanding working environment for its staff.
We are proud to highlight the following from our submission:
“We don’t tend to regard ourselves as working for a client but more working alongside them. Our business model is based on ‘one client one lawyer relationship’. We continually reassess our business to improve, adapt and meet the needs of clients. The ‘one client one lawyer relationship’ is at the heart of our service, enabling us to establish and maintain close working relationships with clients. Our technological resources allow us excellent speed of response and engagement with clients and associated third parties and lawyers.”
“Our biggest success at FM Family Law is how our staff feel about our team…We are proud that members of our team reflect on how they have never felt as supported or valued by other employees and that, as a consequence, they feel able to give their best selves to provide an excellent service to our clients.”
“We are not only passionate about looking after our staff and clients, but also the wider community in which we operate. For that reason, many of our staff members hold additional posts and volunteer their time for the benefit of the community and/or profession.”
For more information about the awards, visit the Norfolk & Norwich Law Society website here.